Legal & Compliance

Privacy Policy

Last updated: July 14, 2026

Improov ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (improov.online), use our SaaS platform, or interact with our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information that you voluntarily give to us when you register with the Site or our services.
• Business Data: Information about your business, clients, and operational data necessary to provide our services (e.g., website building, missed call text back, and review automation).
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase our services. All financial information is stored securely by our payment processor.
• Automatically Collected Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Deliver our core services: website building, automated SMS responses, and review generation.
• Process transactions and send related information, including confirmations and invoices.
• Send you technical notices, updates, security alerts, and support and administrative messages.
• Respond to customer service requests and provide support.
• Monitor and analyze usage and trends to improve your experience with the Site and our services.

3. SMS Communications & A2P 10DLC Compliance

By providing your phone number to Improov, you explicitly consent to receive SMS and MMS messages from us regarding your account, product updates, and promotional offers.

• Opt-In: Consent is obtained when you enter your phone number in our web forms and explicitly check the consent box, or when you text a keyword to our business numbers.
• Opt-Out: You can cancel the SMS service at any time by texting "STOP" to the shortcode or number from which you received the message. After you send the SMS message "STOP", we will send you an SMS message to confirm that you have been unsubscribed.
• Help: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or get help directly at cody@improvia.biz or (816) 529-2495.
• Data Sharing & Privacy: We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will strictly not be shared with any third parties.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. However, SMS opt-in data and consent will never be shared with third parties for their marketing purposes.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: cody@improvia.biz
Phone: (816) 529-2495